Hyland Lead Qualification Specialist II in westlake, Ohio


The Lead Qualification Specialist performs industry and country-specific tele prospecting to uncover sales opportunities through discussions with solution decision makers at organizations. Their responsibility is to determine if an organization is a viable sales opportunity for Hyland products and then to appropriately transition that lead to appropriate sales channel to ensure continuous pipeline of qualified sales opportunities.


  • Manage lead generation for a singular industry; manage multiple projects or calling campaigns simultaneously

  • Follow-up on inbound requests such as web inquiries or information requests from webinar attendees

  • Initiate outbound cold calls for lead generation

  • Initiate contact with prospects identified by Sales and Marketing at trade shows, conferences and events

  • Collect and document key contact and qualification information from lead generation initiatives in clear, succinct and actionable format

  • Perform research and navigate organizations to identify key contacts

  • Work with Marketing Managers and Sales Associates to ensure compliance to and attainment of Marketing and Sales goals

  • Update CRM daily with accurate and timely information about new opportunities and existing customers


  • Bachelor's Degree

  • Sales or customer service experience

  • Tele prospecting experience

  • Experience with CRM systems and/or marketing databases

  • Microsoft Windows and Office proficient

  • excellent writing, typing and editing skills

  • Self-motivated, with high energy and an engaging level of enthusiasm

  • Able to thrive in a fast paced, deadline driven environment

  • Speak or write with ease, clarity and impact, using a communication style appropriate to the subject and the audience

  • Good at investigating situations or issues to get relevant information; adept at asking probing questions to successfully obtain quality information

  • Demonstrated ability to establish rapport and gain the trust of others

  • Sharp, fast learner with a curiosity for technology as well as aptitude

  • Or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the job

Job ID2018-3581

of Openings1

Job LocationsBuilding 1 Westlake, Ohio