Massage Envy Front Desk Associate in Westerville, Ohio

As a front desk associate at this Massage Envy franchised location,* essential responsibilities revolve around providing excellent services to members and guests. These include

  • Presents Wellness Program to all prospects: conducts pre-chat, communicates with therapists, conducts wellness presentation customized to client’s needs

  • Closes 30% or greater in membership sales

  • Understands and applies the sales process

  • Answering phone calls.

  • Understands and applies strategic sales offerings (dues/cash, auto renewable, etc.)

  • Setting and checking members and guests in and out for appointments.

  • Greeting members and guests upon arrival.

  • Promoting the Wellness Program.

  • Re-engaging inactive members.

  • Keeping management apprised of member concerns and following manager’s policies, procedures and direction.

  • Accepting constructive criticism in a positive manner and using it as a learning tool.

  • Upholding the Massage Envy brand’s core values of optimism, gratitude, excellence, consistency and empathy.

  • Staying updated on retail products and promotions.

  • Recognizing and supporting team goals and creating and maintaining positive relationships with team members.

Benefits of Working for Massage Envy in Westerville:

  • Monthly Massage or Facial Service

  • Additional Sessions at discounted rates

  • Family Discounts on Services

  • Retail Discounts

  • Opportunity for Advancement to Manager on Duty, Assistant Clinic Manager, or Clinic Manager

  • Discounted chiropractic adjustments

  • Monthly Bonuses

  • Monthly Commission Bonuses for Membership Sales

  • Secondary insurance and additional Insurance options available

Qualified candidates will:

Education, Skills and Training:

  • Have a high school diploma or equivalent (GED).

  • Possess basic math and cash handling experience.

  • Have strong phone and computer skills.

  • Have previous customer service experience (preferred).

  • Be able to prioritize and perform multiple tasks.

  • Work cohesively with others in a fun and fast-paced environment.

  • Possess general knowledge of massage and esthetic services and modalities.

Communications and Personal Interactions

  • Have a strong customer service orientation and be able to communicate effectively with members and guests, prospective clients, vendors, and the franchised location’s management and team.

  • Maintain client confidentiality.

Please include resume for consideration.

*Massage Envy Franchising, LLC (“MEF”) is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.

Job ID: 2018-35142

External Company URL:

Street: 668 N. State Street