Kelly Services Customer Operations Specialist in Dublin, Ohio

Job Description

Description of Work:

Field Service is responsible for managing the success of the relationship with an assigned set of customers in order to achieve the goals and objectives identified by the customer and Cardinal Health. Responsible for identifying, quantifying, qualifying, tracking, and evaluating customer pain points and, for facilitating, developing, designing and implementing processes that improve overall customer experience. Act as customer advocate and liaison back into Cardinal Health organization (field sales, customer service, implementation, contracts).

  • Applies basic concepts, principles, and technical capabilities to perform routine tasks

  • Works on projects of limited scope and complexity

  • Follows established procedures to resolve readily identifiable technical problems

  • Works under direct supervision and receives detailed instructions

  • Develops competence by performing structured work assignments


  • Support Managed Care/Cardinal Health's customers within the United States

  • Act as customer advocate and liaison back into the organization

  • Take calls from customers on a daily basis

  • Prioritize action items and take action accordingly

  • Work cross-functionally to resolve customer inquiries


  • Bachelor-s degree preferred or equivalent work experience

  • Previous experience preferred (this is an entry-level position)

  • Strong communication skills

  • Ability to remain organized


Why Kelly ® ?

At Kelly Services ® , we work with the best. Our clients include 95 of the Fortune 100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.

AboutKelly Services ®

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit and connect with us on Facebook , LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law. at