METTLER TOLEDO Technical Specialist in Columbus, Ohio
Publication Date: Mar 13, 2018
Working Place:Columbus, OH
LAB INSTRUMENT TECHNICAL SUPPORT SPECIALIST
METTLER TOLEDO is the global leader in the manufacturing, marketing and service of precision instruments for use in industrial, laboratory and food retailing applications. We have one of the largest Global Service and Sales organizations among precision instrument companies. We are seeking a Lab Instrument Technical Support Specialist in Columbus, OH.
This position is responsible for technical and application support for a specific discipline of the Laboratory group; Weighing, Analytical Instruments or Material Characterization, primarily for customers, also for sales, service and marketing colleagues. This position will primarily support titration, density, refractive index, dropping point and melting point meters and weighing devices.
ESSENTIAL DUTIES and/or RESPONSIBILITIES
Provide primary phone support to end-users, sales personnel, and field service technicians on the instrument product lines.
Performs, documents and reports experiments in laboratory in support of end-users, sales personnel and marketing.
Provides training to customers, sales, service and other lab colleagues.
Travels with instrument sales specialists on difficult product installations, also to gain knowledge of the METTLER TOLEDO core markets.
Works with instrument sales specialists on any repeatable product quality issues, including reporting to the PO, as well as follow-through to resolution and reporting back to the field.
Perform remote product and application demonstrations via WebEx and recorded video sessions.
Properly interact with SAP software and accurately record necessary contact, product and sales information.
Assist with development of marketing and technical materials.
Other duties may be assigned.
Travel up to 50% to conduct trainings at customer sites.
EDUCATION and/or EXPERIENCE
The level of education and/or experience needed to successfully accomplish the essential duties of this job is a Bachelor's degree (B. A. or B.S.) Physical Sciences, Chemistry, Biology or Engineering from a four-year college or university, or one to two years related experience and/or training; or equivalent combination of education and experience.
CLICK TO APPLY
METTLER TOLEDO is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.
Our US benefits program includes medical, dental and vision care coverage and a 401(k) savings plan – all eligible upon date of hire. Additionally, METTLER TOLEDO offers paid time off, flexible spending accounts, short-and long-term disability coverage, basic life insurance (with the opportunity to purchase additional life insurance coverage), business travel insurance, Employee Assistance Program, Healthy Lifestyles Programs, and Domestic Partner benefits.
To find out more about METTLER TOLEDO and our products please view our YouTube video.