SMG Public Safety Officer II in Columbus, Ohio
The Greater Columbus Convention Center is one of the busiest convention centers in North America. Managed by SMG and owned and developed by the Franklin County Convention Facilities Authority, GCCC completed a $140 million expansion and renovation in July 2017. Located in the 14th largest city in the United States in the midst of a vibrant entertainment district, the GCCC welcomes an average of 2.5 million visitors and hosts 360+ events annually. The Greater Columbus Convention Center offers 1.8 million square feet comprised of:
- 373,000 square feet of contiguous exhibit space and 447,000 overall
- 114,000 square feet of ballroom space, including 25,000-square-foot Union Station Ballroom, 15,000-square-foot Short North Ballroom and the largest multipurpose ballroom in Ohio, 74,000-square-foot Battelle Grand
- 75 meeting rooms comprising about 118,000 square feet, 9 newest with windows facing outside
- 4 parking facilities with 4,000 onsite parking spaces
- South Café & Marketplace featuring quick-service dining, specialty shops and services
- Connected to five hotels by enclosed sky bridges
- And above all, Incomparable Guest Service. Visitors to the facility are welcomed by the city's largest contingent of Certified Tourism Ambassadors and all staff are fully invested in creating memorable guest experiences
The GCCC Public Safety department is responsible for the day-to-day functions of securing, directing, and promoting security and public safety on the campus of the Greater Columbus Convention Center. Public Safety Officers are assigned to greet guests as they arrive, check bags, perform visual checks of guests and materials, manage crowds, secure doors, monitor specific locations throughout the venue, and act as roving or posted security. As the "eyes and ears" of the venue, Public Safety Officers are expected to keep a close watch on the crowd and intervene in situations when appropriate. Public Safety Officers are on the "front line" of customer service and public safety and will experience the excitement and energy of the event and the satisfaction of interacting with the public. Assists in event related activities as required.
The primary Public Safety Officer II duties will consist of patrolling the garages and parking areas, responding to reports of suspicious people and/or unruly people, and responding to all emergency calls. Public Safety Officers may be assigned to the house staff or the event staff schedule as directed by the Public Safety Manager.
Public Safety Officer II staff will be assigned special details at the Public Safety Manager's discretion. Each of these staff members will receive non-violent crisis intervention training to supplement their basic training. Public Safety Officer II staff will be assigned bicycles for patrol purposes and will receive additional training for bicycle duty.
Essential Functions * Greet guests as they enter and leave the facilities * Answer questions; resolve complaints, and give directions * Enforce venue policies and procedures * Call for emergency services (PD/FD/EMT) as needed * Patrol parking garages and parking lots by bicycle. If the weather prevents using a bicycle, will conduct patrols in a company vehicle (if available) or on foot if a vehicle is not available. * Report suspicious activity and violations of campus policy * Respond to guest conflicts, medical situations, and other incidents * Provide crowd management and assist with crowd movement * Secure locations and prohibit access to unauthorized individuals * Respectfully challenge unauthorized personnel in restricted areas * Follow established code of conduct and safety procedures * Provide exceptional service to all patrons * Perform regular and routine security rounds of the campus; noting and correcting unsafe or unsecure conditions, and takes further and immediate action to correct conditions as needed * Complete detailed reports on activity during shift * Effectively utilize incident reporting software and complete accurate and timely written Incident Reports * Direct visitors, deliveries and related personnel to proper areas, notifies related departments of visitor/delivery arrival/departure * Operate company vehicle * Take appropriate action in the event of an emergency * Must have the ability to interact with guests in a friendly, courteous and polite manner. This will include initiating contact with guests within 10 feet -- i.e. smiling, saying "Good Day" or offering assistance when needed. * Must feel comfortable when around large groups or speaking to a guest * Understands the importance of providing customer service and in understanding of "The Magic is in the Details" * Conduct internal investigations as assigned by the Public Safety Manager * Must obtain and maintain employer sponsored Certified Tourism Ambassador (CTA) certification, if applicable. * All other duties and responsibilities as assigned
Job Requirements: (Some may not be required, but preferred)
- High School Diploma/GED required, Associate's Degree preferred
- Surveillance (CCTV) Skills, preferred but not required
- Working knowledge of Security and Public Safety functions
- Customer Service Techniques
- Basic Knowledge of Microsoft Office Applications
- Must be able to use a Two-Way radio at all times
- Must maintain a professional appearance at all times
- Must be able to keep information confidential
- Valid State Driver's License
- Must be able to pass Background check
- Must be able to pass Pre-Employment drug test as well as random drug testing during employment
- Must successfully complete 90-day probationary period.
- Must be willing to work a flexible, event driven schedule. Scheduled days off will change periodically to accommodate events.
- Must demonstrate an aptitude for de-escalating potentially violent situations after receiving non-violent crisis intervention training.
Required upon hire or within 120 days of hire if not certified * NIMS ICS 100 * NIMS ICS 800 * CPR, First Aid, AED (maintain through employment)
Experience: 3 years previous experience in the Military or Law Enforcement.
Skills/Aptitudes: Must possess oral and written communication skills and be able to follow instructions; able to qualify under existing state security guidelines; physical ability to walk, climb steps, stand/walk for up to 8 hours; must be fluent in English language; must be willing and able to work with a wide variety of individuals from varying socioeconomic backgrounds; attention to detail; conflict resolution skills preferred. Public Safety Officers are required to be honest, alert and well disciplined. Must demonstrate constant and dedicated vigilance, and must work with a sense of urgency.
Working Conditions: May be exposed to adverse weather conditions for long periods of time; ability to work flexible hours in addition to normal business hours as needed; must be able to lift and carry up to 50lbs; must be able to stand for long periods of time. May be exposed to physical confrontations.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled