Merlin Entertainments Operations Manager in Columbus, Ohio

Operations Manager


Build yourself a more exciting future at LEGOLAND Discovery Center Columbus!

Opening in Fall 2018, join the exciting New Openings team as the Operations Manager for the brand new LEGOLAND Discovery Center Columbus.

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis? Then you have the magic to be Team Merlin atLEGOLAND Discovery Center Columbus!

Your Magical Role

Lead a team of fun driven and enthusiastic Playmakers! We are now looking for an experienced Operations Manager to ensure the day-to-day smooth and profitable operation of the attraction through a proactive approach to driving sales, guest service, and running quality shifts.

During pre-opening you will work closely with the New Openings team on operational activities leading up to the successful launch of LEGOLAND Discovery Center Columbus. Post-opening, you will aim for high levels of guest satisfaction by ongoing people management including training and development, operation cost control, and health and safety management.

  • Responsible for the management of the attraction and all commercial areas of the business including retail and food and beverage, ensuring the delivery of a seamless visit consistent with corporate brand image

  • Meet secondary spend, Key Performance Indicators (KPI), and Mystery Visit targets while controlling labor costs, costs of sale, and other expenses

  • Assume responsibilities of the General Manager in their absence, liaising with Senior Management when appropriate

  • Responsibility to ensure compliance of Health, Safety & Security within the workplace

  • Manages up to 5 direct reports; up to 70 indirect reports

Your Magical Ingredients

  • Passionate about LEGO

  • Highly self–motivated strong leader with proven success managing operational teams

  • Embraces the idea of encouraging and empowering Playmakers to provide inspirational guest experiences

  • Minimum of 3-5 years of relevant service industry experience; preferably with strong retail management knowledge

  • Extensive knowledge of computer including Microsoft Office - Excel, Outlook and Word


  • High School Diploma or GED required. College degree preferred. About The Benefits

In return you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance and 401(k) matching plan offering), share program opportunities, benefit from free entry to all of our Merlin attractions worldwide - which also extend to family and friends, and much more. In addition, you can expect continued growth of joining an exciting, global organization.

About Us

LEGOLAND Discovery Center is just like jumping into a giant box of LEGO® bricks with an abundance of all things LEGO-tastic! With two exciting LEGO rides, MINILAND featuring the iconic landmarks of the USA, a 4D cinema complete with three films, themed LEGO play and building zones, there are simply more LEGO bricks under one roof than you could ever imagine.

Merlin Entertainments, plc is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it…click hereto see us in action!

Job: Management

Work Locations: LEGOLAND Discovery Centre Columbus Easton Town Center, Space A-100 Columbus OH 43219

Closing Date (Period for Applying) - External: Ongoing