SMG Event Manager in Columbus, Ohio
POSITION: Event Manager DEPARTMENT: Event Management REPORTS TO: Senior Event Manager FLSA STATUS: Exempt/ Salaried SMG, the leader in privately managed public assembly facilities has an excellent and immediate opening for an Event Manager at the Greater Columbus Convention Center. The Event Manager is responsible for providing professional client support in the planning, organization, and management of events within the facility. Monitors the logistics of these events, and all event coordination tasks after events are contracted through conclusion. Interacts with clients, facility staff, in-house concessionaires and related personnel. MAJOR RESPONSIBILITIES: Establishes and maintains contact with client upon assignment of an event Serves as primary liaison between clients and facility departments Maintain rapport with clients, their associates, service suppliers, and building staff insuring the highest level of customer service Meets with and guides clients to plan and organize assigned events and interprets, explains, and implements contract provisions, facility rules, regulations, policies, and procedures Coordinates activities with various service contractors for assigned events Keeps clients informed as to the status of deadline schedules, including but not limited to floor plan submissions, meeting room set-up specifications, and event time lines Secures/coordinates pertinent event information for the most effective use of the facility including room set-ups, utility requirements, audio-visual needs, appropriate security, and other staffing Produces computer generated floor plans and determines facility equipment requirements Provide clear, concise and timely communication of detailed event requirements to facility departments on a timely basis Prepares cost estimates and monitors final billing Participates in weekly production meetings to review upcoming event details with all building departments Required to work irregular schedule including nights, weekends, and holidays to accommodate business and client needs in the facility Required to work both indoors and outdoors, including in inclement weather, in various temperatures Must have the ability to interact with guests in a friendly, courteous and polite manner. This will include initiating contact with guests within 10 feet -- i.e. smiling, saying "Good Day" or offering assistance when needed. Must feel comfortable when around large groups or speaking to a guest, as needed Understands the importance of providing customer service and in understanding of "The Magic is in the Details" Must obtain and maintain employer sponsored Certified Tourism Ambassador Position Announcement: Event Manager Greater Columbus Convention Center Columbus, OH (CTA) certification, if applicable. All other assigned duties QUALIFICATIONS: Knowledge A good knowledge of the principles of administration as they relate to provision of facilities, services and equipment in a convention, exhibition, conference, or entertainment center. A general knowledge of the services, vendors, or other organizations involved in producing events. A minimum of two years college level course work in a hospitality or marketing related program preferred. Experience A minimum of two years experience in public facility management, promotion, or operation of conventions or trade shows or service related operation preferred, Skills/Aptitudes Sound organizational, planning, and interpersonal skills. Excellent oral and written communication skills. Sound computer skills. Ability to prioritize multiple projects. Ability to demonstrate problem solving skills. Professional appearance and strong work ethic. Ability to interact with all types of people in a polite and courteous manner. Ability to work well as a team player.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled