AAA Allied Group Inc Roadside Assistance Supervisor in Cincinnati, Ohio
Do you have…
- A commitment to providing exceptional service?
- Professional expertise and a passion for what you do?
- A high level of integrity?
- An ability to work independently and collaboratively as a team member?
- Creative thinking and problem-solving skills?
- Dedication to developing your own skills and knowledge?
Our most successful associates demonstrate these qualities every day.
Primary Duties of the Roadside Assistance Supervisor:
Assist RA Club Fleet Management with the effective operation of AAA Mid-Atlantic Club Fleet location(s), providing leadership to the RA Club Fleet drivers, dispatch and administrative staff, ensure staffing levels and sales goals are met or exceeded.
Responsible for investigating and resolving claims including, but not limited to, service delays, operator demeanor, service charges, mechanical repairs and vehicle damage from AAA Members and customers, ensuring all such issues are handled promptly in accordance with corporate and AAA standards.
Deliver extraordinary customer service to AAA members, RAP customers, and other AAA Mid-Atlantic customers. Utilizing the RA Call Receiving and Dispatching system, monitor facility performance and service goals. Supervise assigned Club Fleet Associates and operation efficiently to ensure that productivity measurements for revenue, sales and contractor expense savings off-sets expense bottom line of profit and loss statements.
Supervise driver activities, provide coaching and training; maintain time records and staff schedules. Coordinate with RA Dispatch and Training to ensure day to day business decisions are in line with division objectives. Ensure that vehicles assigned to fleet are maintained in safe operating condition and that operating systems function as designed by the manufacturer and that routine maintenance schedules are adhered to and maintained.
Sunday-Wednesday, 4:30am to 3:30pm
Associate's degree with major course work in business, organizational management or related field or equivalent.
Five (5) years’ work experience in an automotive or dispatch environment or five (5) years of experience in a fast paced, high volume customer service or sales role or the combination of automotive/mechanical and customer service/sales experience.
Proficient in the use of Microsoft Office and business line technologies including MS Word, Excel, & Roadside Assistance call receiving and dispatching systems.
Satisfactory completion of nationally recognized towing certification program such as the International Institute of Towing and Recovery (IITR) and Battery, Battery Warranty, Battery Sales and On-the-Go training classes in accordance with timelines established by AAA Mid-Atlantic and AAA National Quality Standard 2.
Must possess and maintain a valid State Driver s License, supplemented by a satisfactory driving record and ability to operate passenger vehicles and trucks with automatic and manual transmissions.
Ability to work in inclement weather, warehouse environments, and work with corrosive chemicals.
To the qualified candidate, we offer:
A competitive salary, depending on experience.
Monthly bonus potential based on your team's performance.
A all-inclusive benefits package consisting of medical, dental, and vision insurance; short-term and long-term disability, as well as life insurance. We also offer a 401K plan where we match up to 7%, with a 2 year vesting schedule.
A free AAA Membership and 3 weeks of Paid Time Off within your first year of employment.
Fleet Supervisor, Dispatch Supervisor, Automotive Supervisor, Fleet Lead, Team Lead, Shop Foreman
If you have the qualities and skills described, apply today to become a part of our growing team!
To learn more about our company and the position, please visit*Our Company Website*.
To see what it is like to work at AAA Club Alliance, check out our*Day In The Life Videos*.
AAA Club Alliance is the result of AAA Mid-Atlantic, AAA Allied Group, and AAA Oklahoma/South Dakota joining, now representing nearly six million members in 13 states and Washington, DC. At AAA Club Alliance, we’ve been driven for more than 100 years to provide our members with superior roadside assistance, personal service, and peace of mind. This same commitment to a life well-lived has earned AAA Club Alliance the reputation as a great place to work. Our people tell us it’s the company’s positive work/life balance, the dynamic team environment, excellent benefits, and strong customer focus that keep them happy; their ideas are respected and valued. And, perhaps most important of all, they get to make a difference every day.
AAA Club Alliance Inc. is committed to provide a safe and professional work environment. EOE/M/F/D/V
This Organization participates in E-Verify.
Right to Work
Applicants have rights under Federal Employment Laws:
The Equal Employment Opportunity (EEO)
The Employee Polygraph Protection Act (EPPA)
The Family and Medical Leave Act (FMLA)
Applicants have rights under State and Local Employment Laws:
Arizona Law Prohibits Discrimination in Employment
Discrimination and Harassment in Employment are prohibited by Law
Pregnant Workers Fairness Act
Discrimination in Employment is Prohibited
New Jersey Law Prohibits Discrimination in Employment
Employment Provisions of the Pennsylvania Human Relations Act
Philadelphia Employment Discrimination
Philadelphia Ban the Box
Posted 11 Days Ago * Full time * 7790
Job Category: Automotive