Acosta Sales & Marketing Payment Recovery Specialist in Cincinnati, Ohio


The Business Process Solutions (BPS) Division of Acosta uses technology solutions (Order-to-Cash & EDI – Order Management, Invoice Claims Resolution, Data Management) to help our clients achieve financial excellence. The BPS team is made up of two functional areas: Customer Service and Claims. The BPS Customer Service Team cleanses retailer purchase orders, ensuring error-free order placement and resolves customer service issues. The BPS Claims Team validates and processes trade and non-trade related deductions and retailer check requests within the requirements of the Acosta Financial Controls Manual and Sarbanes-Oxley. Business Process Solutions works closely with sales to ensure client expectations are met.

The Acosta Payment Recovery Specialist provides a client support function to the BPS Claims Team and is responsible for researching retailer trade and non-trade related deduction errors, investigating/reprocessing invalid claim submissions and oversees the repayment/collection commitment process from the retailer on behalf of Acosta clients.


  • Engages with retailers via multiple sources such as phone and e-mail to resolve retailer trade and non-trade related deduction errors and secures retailer repayment/collection commitments in a timely manner.

  • Researches claims taken in error by retailers. Includes but not limited to: communication with retailers on matching cash to claims, requesting that invalid claims be repaid, working with the Acosta Sales Team on the collection/repayment resolution effort with retailers, and oversees the repayment/collection commitment process.

  • Tracks repayment/collection claims efforts, results, and transaction history. Compiles intermediate data to report out repayment/collection reimbursement efforts to the client, and keeps the Acosta sales team informed of any unresolved or uncollectible claims issues.

  • Monitors various reports and updates the appropriate systems with thorough and concise documentation on current activity and notes on the retailers commitment to pay, refusal to pay, etc.

  • Facilitates client review sessions and special requests for repayment exceptions with the Acosta sales team to ensure claim validity and if repayment is required (i.e. retailers may negotiate special terms and conditions for claim repayment).

  • Identifies Retailers/Clients with multiple claims incidents/error trends and follows up directly to educate the retailer on claims submission guidelines.

  • Escalate incidents of high priority and issues that cannot be resolved to the proper authority.

  • Accepts other projects as assigned.


  • Associate’s Degree (A.A.) or equivalent from a two (2) year college or technical school; or two (2) to five (5) year’s related experience and/or training; or equivalent combination or education and experience required. Bachelor’s Degree preferred.

  • Experience in Consumer Packaged Goods (CPG) industry Receivables and/or Collections preferred.

  • Solid understanding of the computer desktop application for MS Office Suite (Word, Excel, Outlook, etc.) and possess efficient key boarding/data entry skills.

  • Experience analyzing collections data within various types of reports.

  • Experience working with Sales and other teams in managing collections/repayments with customers/clients.

  • Stays current on Acosta Technology Solutions products and attends training to stay up to date on new innovative ideas and technology and/or other applicable references are maintained.

  • Demonstrates skill and insight in gathering and sorting key information needed to resolve a problem.

  • Must possess strong interpersonal and organizational skills.

  • Must have strong analytical skills and ability to read and analyze collections-related reports.

  • Must be able to effectively communicate with others. Must be able to operate a calculator, computer, printer, fax machine, telephone, copier, shredder, adding machine, and paper cutter.

  • Must possess basic accounting skills.

  • Strong communicator and ability to influence others.

Acosta Sales & Marketing is an Equal Opportunity Employer

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Job ID 2018-143073

Work City Cincinnati

PCN 200568

Position Type Regular Full-Time

Work Zip 45241

Category Corporate Jobs