Fifth Third Bank Default Relationship Liaison. in Cincinnati, Ohio
Fifth Third Bank is one of the top-performing banks in the country, with a heritage that spans more than 150 years. We've staked our claim on looking at things differently to making banking a Fifth Third Better. This applies to our relationships with customers and employees alike.
We employ about 18,000 people, and what we offer is:
# A chance for employees to build their future, with supportive career development and financial wellness programs.
# An environment where we win together. We celebrate achievement and work collaboratively. We're also a three-time Gallup Great Workplace honoree.
# An invitation to impact lives in a positive and lasting way. Everything we do is geared toward improving lives. That's fun and exciting.
It comes down to the fact that Fifth Third is a warm and caring place to with which to grow # as a customer or as a team member.
Mortgage Banking at Fifth Third Bank encompasses three sales channels # Retail, Direct and Correspondent. It also includes the operations side, with three major Fulfillment Centers in Cincinnati, Ohio; Grand Rapids, Michigan; and Chicago, Illinois. We offer many different mortgage loan options, and our customers look to us when they are thinking about buying a new home, building their dream home, refinancing their existing home, or exploring options for downsizing. Additionally, the Fifth Third partners with the Community College Foundation to bring the Financial Empowerment eBus to our communities. This bus is retrofitted as a mobile classroom that hits the streets to provide financial education on important topics including homeownership. We also play a key role in supporting homeownership by offering refinancing and modification opportunities.
GENERAL FUNCTION: Responsible for assisting in the management of assigned vendor relationships for goods and third party services that are utilized within the Default & Special Services Department of Consumer Collections. Assesses vendorperformancebyusing reporting and scorecards; insures performance aligns with the stated Letter of Engagement or Service Level Agreements as contractually stipulated. Assist in identifying and resolving performance or product issues. Responsibleforplanning,scheduling and participating in discussions with third party vendors regarding performance scorecards, overall performance reviews and audit results. Assist with timely on-site vendor due diligence visits and file reviews andcoordinatingfeedback tothe supplier of services or products. The vast majority of time out of office will be spent with the foreclosure attorney firms, but assistance in relationship management for other vendor types may also be in scope for thisposition.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank#s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
. Establish and maintain scorecards for individual vendors and foreclosure counsels, ensuring that required Key Performance Indicators (KPI's) are in alignment with vendor/foreclosure counsel contracts, LOB, and investor/insurer requirements.
. Works with Vendor Relationship Manager to identify issues and create action plans to remedy deficiencies in service or product.
. Facilitate regular vendor scorecard reviews as required by level of risk based on volumes
. Facilitate timely on-site vendor performance reviews as dictated by procedure and based on level of associated risk.
. Facilitate the development of all documentation, supplier scorecards, and compliance reports
. Facilitate vendor audits and annual vendor off-site visits by level of risk
. Proactively identify, manage, and communicate issues and risks, escalating as necessary to management
. Assist in contract renewals
. May have some responsibility for coordination of vendor training.
. Document vendor correspondence, provide quality vendor feedback, respond to and resolve internal complaints regarding vendor services, and ensure safe and sound management of vendors in accordance with regulatory and investor requirements
. Observe vendor processes, controls, compliance, and security to ensure adherence to Bank, investor, insurer, and regulatory guidelines and contract requirements.
. Administer vendor questionnaires, verify associated vendor documentation, indentify and track audit findings, areas of concern, and review best practices
. Define scope of audits, conduct vendor audits, and facilitate post-audit reviews
. Maintain log of vendor contacts, escalation lists, and historical scorecard performance and data
. College degree or a minimum of 3-5 years of experience in Mortgage Default loan servicing
. Advanced knowledge of foreclosure law and practice, especially in the states of Fifth Third Bank's footprint
. Intermediate level of proficiency required for Microsoft Word, Excel, Outlook and servicing systems
. Excellent oral and written communication skills
. Ability to communicate effectively with staff level, senior management, attorneys and other industry professionals
. Understanding of default servicing practices
. Loss Mitigation, foreclosure, bankruptcy and REO experience preferred
. Excellent customer service skills with both external and internal customers.
. Strong organizational skills and attention to detail.
. Ability to work independently with minimal supervision.
. Ability to work overtime as needed.
. Strong telephone and follow-up skills, and the ability to meet deadlines.
. Ability to travel throughout Fifth Third Bank's servicing area.
. Must be able to work in a team environment and interact with employees and all levels of the organizations
. Must be able to work individually to achieve goals and meet demanding timelines
Fifth Third Bank is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.