Mercy Health Specialist Financial Clearance in Toledo, Ohio

Specialist Financial Clearance

Job ID: 4652203

Updated: August 15, 2017

Geographic Location: HomeOffice

Location: Toledo, OH, United States

Department: Patient Access Registratn

Full/Part Time: Full-Time

Shift: Other

Standard Hours: 32

Job Summary

The Financial Clearance Specialist I provides world-class customer service while exceeding the expectations of scheduled patients for cost share/liabilities prior to the date of service.

The Financial Clearance Specialist I provides world-class customer service and follows scripted benefit verfication format in HIS benefits screen and updates accounts in work flow system with accurate documentation. Financial Clearance Specialist I assigns insurance plans accurately, performs electronic elegibilty confirmation and documents results, calculates patient cost share/liability and attempts to collect via phone within 48 hours of the date of service. The Financial Clearance Specialist I utilizes appropriate system to facilitate communication with hospital gatekeepers, utlizes helath information system account and collections documentation as appropriate. The Financial Clearance Specialist I meets performance expectations within 90 days from the date of hire. These goals are set on a daily individual as well as a team basis to support achievement of 2% of Net Patient Revenue. Call score averages of 95%>must be met daily, weekly, and monthly to ensure a high level of customer service.

Dictated by business needs.


Full Time, 32 hours a week.

68 hours per pay. Variable shift between 8am-6pm Mon-Fri. Saturday rotation 8am-3pm.

Equal Employment Opportunity

It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a), prohibiting discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibiting discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin.