Progressive Marketing Process Analyst Senior to Marketing Process Analyst Lead in Mayfield Village, Ohio

Join a place where innovation and creativity are a way of life— and love what you do.

Why Progressive? We’re a company that doesn’t stop until a job is finished, with a goal to consistently test our limits and exceed expectations. This position offers competitive compensation, a first-class benefits package and generous relocation assistance to Northeast Ohio--known for its unique mix of culture, great food and an eclectic social scene.

Marketing Process Analyst Sr to Marketing Process Analyst Lead

We have an exciting opportunity to add a senior analyst to our Customer Experience organization charged with ownership of the Renewal and Endorsement experience across all platforms and channels, for both Auto and Special Lines. Our team leverages analytics and behavioral psychology to design, test, and implement new customer centric treatments - to both improve customer satisfaction and generate optimal business outcomes.

With more than 20 million renewals and 11 million endorsement interactions, this is a unique opportunity to play a central role in delivering demonstrable value to Progressive. Our team has significant latitude in setting our strategy and agenda. We will rely on your expertise to not only identify high leverage opportunities, but to also help execute them. Because of our rigorous testing approach, you will be able to quantify the impact of your work.

Here’s what you can expect as an analyst on our team:

  • Deep involvement and influence in the decision-making process.

  • Immense and complex data sets, where you will be empowered to learn and leverage the most advanced analytical tools at Progressive.

  • Exposure to senior management. Next year our team will be leading one of the highest prioritized projects in the CRM organization.

  • Cross-functional initiatives provide an opportunity to work with almost every business area at Progressive.

  • Your work won’t be bound by borders. We work across the country, across products, across channels, and across platforms.

  • Your work has a direct impact on both customers and customer service consultants.

  • Play a pivotal role in the entire lifecycle of an idea, from inception to deployment in the marketplace.

  • Highly collaborative and fast paced environment. We’re always working on multiple initiatives concurrently and they can be quite disparate from each other.

The ideal candidate will possess the following skills/behaviors:

  • Advanced analytical and technical abilities.

  • Proven track record of problem solving acumen.

  • High accuracy and efficiency.

  • Collaborative, curious, creative, proactive and autonomous.

  • Comfort with complex and unstructured analytical challenges.

  • Can distill complex analyses into simple and clear language/visuals.

  • Strong business judgment: ability and willingness to make informed recommendations supported by rigorous analysis.

  • Experience developing business/program logic in applications such as SQL/DB2, SAS, R, Python, VBA, etc.

Knowledge, skills, and education required:

  • Bachelor's degree in Business or related field of study (e.g., Math, Economics, Finance, Math/Actuarial Science).

  • Minimum of 3 years property casualty insurance experience or related professional experience (e.g., analytical work in a professional setting).

  • This position requires online pre-employment testing for internal and external candidates

  • Familiarity with business processes and system knowledge preferred

  • Proven computer skills including MS Office with demonstrated skills in Excel including the ability to create, manipulate and formulate spreadsheets

  • Advanced skills in Excel with knowledge of spreadsheet functionality including v-lookups, pivot tables, charts and graphs

  • Intermediate knowledge of additional reporting tools such as, Tableau, PDW, R, or SAS

  • Good communication skills, both verbal and written

  • Demonstrated ability to prioritize and multi-task

  • Strong data management skills

  • Progressive Offers: *

  • Gainshare bonus of up to 30% of salary (Our annual Gainshare bonus program rewards employees based on the company’s achievement of annual performance objectives)

  • 401(k) plan

  • Ongoing training and opportunities for career advancement

  • Award winning, supportive environment with Employee Resource Groups

  • Tuition reimbursement

  • Medical, dental, vision and life insurance benefits

  • Employee discounts

  • Child care subsidy

  • Relocation assistance to Northeast Ohio available; learn more about all our city has to offer

  • How to Apply: *

Progressive is a place where you are celebrated for the person you are, the ideas you bring and the energy you invest. Apply now and find out what it's like to be a part of this exceptional group of collegial individuals. Once you complete your application, you can monitor your status in the hiring process by logging into your profile. A representative from our Talent Advisor Group will be in touch if you are under consideration and moving forward in the process. As part of our hiring process, candidates must pass a comprehensive background check. Some positions require licensing, which will impact background check requirements. Equal Opportunity Employer.

Sponsorship is not available for this position . Progressive generally does not sponsor foreign national candidates for work authorization except for positions that in Progressive’s determination require highly specialized knowledge and for which candidate sponsorship is appropriate.


Job: *Marketing

Title: Marketing Process Analyst Senior to Marketing Process Analyst Lead

Location: Ohio-Mayfield Village

Requisition ID: 147225