RELX Group Training & Self Serv Development Specialist in Dayton, Ohio
Training & Self Serv Development Specialist
Location: Dayton, Ohio, United States
Business Insight Solutions at http://www.lexisnexis.com/en-us/other-business-solutions/business-insight-solutions.page (BIS) is a business unit within LexisNexis® Legal & Professional at http://www.lexisnexis.com/en-us/home.page serving companies and organizations of all sizes in the US, Europe and Pacific regions, offering premier news, corporate information and public records through a portfolio of solutions, including the flagship and award-winning Nexis® at http://www.lexisnexis.com/en-us/products/nexis-ab.page . This unique combination of market-leading content and innovative technology helps business professionals make more insightful decisions by offering them quick and easy access to the latest news, facts and insights regarding their brand, clients, prospects, competitors, suppliers and industry trends.
Design and develop self-service learning resources and certification programs for customers and internal customer care teams; through audience analysis, identification of participant/job roles, and participant training/learning requirements. Liaison with internal and external subject matter experts (SMEs) to create effective revenue impacting blended learning programs. Develop, collaborate and lead instructional design development, ongoing performance management tools and programs, assessments and evaluations. Liaison with the LMS administrator(s) to ensure effective content management, external and internal delivery and support mechanisms.
Collaborate extensively with SMEs, internal/external customers, and management to analyze training needs, design effective performance improvement solutions, and align learning initiatives with business needs.
Design and implement course development process.
Provide editorial and instructional design direction for course content.
Design and develop instructional materials using instructional systems design (OSD) methods and implement adult learning principals to create effective training and curricula for both classroom and web-based formats. Instructional materials include storyboards, scripts, course content (including simulations, role play, activities, case studies, and experiential activities), pre- and post-tests, and student and facilitator directions for blended learning solutions.
End-to-end project management of course development. Managing multiple projects simultaneously.
Customer eLearning Development:
a. Identify and understand gaps in eLearning offerings and prioritize the design of such.
b. Team with SMEs and content developer to create scripts, content design requirements and guidelines.
c. Coordinate eLearning placement within product and on customer support sites.
- Internal Customer Care Personnel Training Development:
a. Identify and understand gaps in knowledge, skills, abilities, and other characteristics to identify instructional needs that will require training.
b. Develop learning strategies and plans based on outcome of needs assessment.
c. Team with SMEs and Performance Consultant(s) to develop and implement certification program.
d. Create knowledge-based and demonstration testing.
- Incorporate feedback and data for future improvement of training courses and materials.
LexisNexis Legal & Professional (www.lexisnexis.com) is a leading global provider of content and technology solutions that enable professionals in legal, corporate, tax, government, academic and non-profit organizations to make informed decisions and achieve better business outcomes. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis-and Nexis-services. Today, LexisNexis Legal & Professional harnesses leading-edge technology and world-class content, to help professionals work in faster, easier and more effective ways. Through close collaboration with its customers, the company ensures organizations can leverage its solutions to reduce risk, improve productivity, increase profitability and grow their business. Part of RELX Group plc, LexisNexis Legal & Professional serves customers in more than 100 countries with 10,000 employees worldwide. LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact 1.877.734.1938 or firstname.lastname@example.org.
BS Degree or equivalent relevant education with 5+ year?s experience in a business environment. Consulting, sales, information industry or technology industry, and instructional design experience is a plus.
Proven experience setting team goals and motivating others to consistently achieve them.
Successful execution of leading or sponsoring process improvement projects. Six Sigma Yellow Belt or higher preferred with a commitment to acquire a Green Belt or higher
Experience of utilizing a data focused approach to improve customer experience and support better business outcomes.
Track record of leveraging technology to help customers self-serve better and/or deliver a better customer experience.
Advanced interviewing, instructional analysis, and evaluation skills and the ability to translate analysis results into practical learning solutions.
Advanced knowledge of adult learning theory, and performance improvement methodologies to create blended learning and performance intervention programs.
Strong project management, time management and organizational skills
Experience in developing high quality revenue impacting blended curriculum, classroom, self-directed, virtual classroom, and eLearning self-service modules.
Experience working in a team in a highly complex matrixes corporate environment.
Strong oral and written communication skills as well as presentation skills.