KeyBank Sr. Campaign Development Consultant in Cleveland, Ohio
ESSENTIAL JOB FUNCTIONS
Develops solutions to enhance the capabilities and efficiency of the Client Interaction Marketing team
Leverages knowledge of database marketing tools and principles to develop methods for process automation, process governance, and capabilities improvements.
Partners with Operations Manager, and internal partners on the CIM Strategy team, the CIM Implementation team and the Genpact Execution team, DCIM, and external business partners -- including Key's technology teams -- on assigned projects to design and implement new procedures and to streamline complicated processes.
CIM's process is increasingly more efficient, and processes are streamlined and effective.
Execution team can absorb additional campaigns without frequent additions of resources.
Provides solutions for accessing data on diverse platforms, and enables campaign tool to access those datasources.
Partners with technology and DCIM team members to learn how to access new datasources, configure
Campaign tool to map to those sources, and utlize the new data in campaign flowcharts.
Works with Marketing Consultant to implement or supervise implementation of these improvements and changes.
Campaign offers can be deployed for new lines of business, or existing lines of business with new data requirements.
Provides assistance to Operations Manager on quarterly audits of CIM processes
Following procedures written for GRC quarterly audits, will perform the analysis and help determine whether controls that are in place are effective.
GRC quarterly audits are completed easier and in fewer days Assists with testing of application upgrades and enterprise projects that impact CIM.
Performs tests using Campaign to ensure upgrades are working as planned, large projects are working as promised, and any changes do not negatively impact CIM. CIM is not negatively impacted by changes and deliverables can be sent out as planned.
Assists as back-up to CRE (RTO) expert. Training and shadowing of CRE expert; starting with small tasks in Interact. CRE SME finally has a back-up, risk is reduced, and work can be shared amongst 2 or 3 resources.
Become skilled in use of IBM Campaign Cross-training by Operations Manager and onshore team Ability to recognize flowcharts or processes that can be streamlined, simplified, or updated with features or functionality that are best practices.
Contributes to a culture of teamwork and continuous improvement Brings an innovation mindset to enhance overall team performance
Demonstrates consistent year-over-year improvements in program performance Effectively collaborates with external partners E
Effectively collaborates with the internal team including marketing, analytics, product management, delivery channels, risk and compliance Ability to interact with and communicate effectively with management Actively participates in team sessions
Understanding of relational database design and ability to use SQL tools to mine data
Ability to use campaign management tools
Bachelor’s degree in IT or MIS, or a closely related field and at least 5 years experience working with relational database marketing tools
KeyCorp's roots trace back 190 years to Albany, New York. Headquartered in Cleveland, Ohio, Key is one of the nation's largest bank-based financial services companies, with assets of approximately $134.5 billion at March 31, 2017. Key provides deposit, lending, cash management, insurance, and investment services to individuals and businesses in 15 states under the name KeyBank National Association through a network of more than 1,200 branches and more than 1,500 ATMs. Key also provides a broad range of sophisticated corporate and investment banking products, such as merger and acquisition advice, public and private debt and equity, syndications, and derivatives to middle market companies in selected industries throughout the United States under the KeyBanc Capital Markets trade name. KeyBank is Member FDIC.
ABOUT THE BUSINESS:
KeyBank has administrative services in place that help support the business. These include: Finance, Human Resources, Legal, and Marketing. KeyBank’s Corporate Center supports strategic initiatives through multiple teams which provide distinctly different, yet interrelated, disciplines for the KeyBank Leadership team and its business groups. The Corporate Center protects and enhances Key’s brand through thoughtful and deliberate messaging and responsible banking. Our proactive approach and significant expertise engage both internal and external constituents – employees, clients, shareholders, investors, regulators, legislators, community advocates – by adding value, positively influencing their perceptions, and instilling a sense of confidence in Key.
FLSA STATUS: Exempt
KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.