Cleveland Indians Retail Sales Associate in Cleveland, Ohio
Description PRIMARY PURPOSE: Part-time Seasonal position that supports sales and overall operations of their assigned retail location(s) within Progressive Field while promoting a positive image of the Cleveland Indians organization. RESPONSIBILITIES & DUTIES: Include but are not limited to:
Provide exceptional customer service to all fans using the AT BATS selling model and suggestive selling.
Maintain the “Image of Champions” to maximize sales opportunities and ensure fan satisfaction.
Strives to achieve individual and location’s sales goals daily.
In partnership with Supervisor, ensure location is visually merchandised to Company standards.
In partnership with Supervisor, ensure locations under stock and backroom are organized to Company standards.
Assist in daily maintenance and successful operation of assigned location.
Accurate cash handling procedures.
Protect assets of the Company.
Share any breach of loss prevention policies to Concessions management team.
Partner with Stand Captain for efficient completion of shipments, cycle counts, all business initiatives for their assigned location.
Actively participates in communication in all directions regarding policies, procedures, etc.
Knowledgeable of all standards and able to manage location in the absence of the Stand Captain.
Assume additional responsibilities as directed by Retail Ballpark management team.
Frequent bending, stooping, reaching and lifting.
Ability to lift and transport items up to 55 lbs.
Reads, speaks and comprehends English effectively.
Previous sales experience preferred, but not required
Previous customer service experience, preferred, but not required
Previous cash handling or register experience preferred, but not required ORGANIZATION REQUIREMENTS:
Reads, speaks, comprehends and communicates English effectively in all communications.
Represents the Cleveland Indians in a positive fashion to all business partners and the general public.
Maintain a professional appearance in compliance with the Employee Handbook and our uniform requirements.
Ability to develop and maintain successful working relationships with members of our seasonal staff & Front Office.
Ability to act according to the organizational values at all times.
Ability to sit or stand for an entire shift.
Ability to work irregular hours and hours, including holidays and weekends.
Ability to move throughout all areas and levels of the Ballpark.
Ability to work in a diverse environment.
Ability to learn and implement our Customer Service initiatives to your daily duties.
Requisition Number: 17-0010
Post Date: 6/19/2017
Title: Retail Sales Associate