Cleveland Indians Retail Sales Associate in Cleveland, Ohio

Description PRIMARY PURPOSE: Part-time Seasonal position that supports sales and overall operations of their assigned retail location(s) within Progressive Field while promoting a positive image of the Cleveland Indians organization. RESPONSIBILITIES & DUTIES: Include but are not limited to:

Selling/Fan Satisfaction

  • Provide exceptional customer service to all fans using the AT BATS selling model and suggestive selling.

  • Maintain the “Image of Champions” to maximize sales opportunities and ensure fan satisfaction.

  • Strives to achieve individual and location’s sales goals daily.


  • In partnership with Supervisor, ensure location is visually merchandised to Company standards.

  • In partnership with Supervisor, ensure locations under stock and backroom are organized to Company standards.

Operations/Loss Prevention

  • Assist in daily maintenance and successful operation of assigned location.

  • Accurate cash handling procedures.

  • Protect assets of the Company.

  • Share any breach of loss prevention policies to Concessions management team.

  • Partner with Stand Captain for efficient completion of shipments, cycle counts, all business initiatives for their assigned location.

  • Actively participates in communication in all directions regarding policies, procedures, etc.

  • Knowledgeable of all standards and able to manage location in the absence of the Stand Captain.

Assume additional responsibilities as directed by Retail Ballpark management team.



  • Frequent bending, stooping, reaching and lifting.

  • Ability to lift and transport items up to 55 lbs.

  • Reads, speaks and comprehends English effectively.

  • Previous sales experience preferred, but not required

  • Previous customer service experience, preferred, but not required

  • Previous cash handling or register experience preferred, but not required ORGANIZATION REQUIREMENTS:

  • Reads, speaks, comprehends and communicates English effectively in all communications.

  • Represents the Cleveland Indians in a positive fashion to all business partners and the general public.

  • Maintain a professional appearance in compliance with the Employee Handbook and our uniform requirements.

  • Ability to develop and maintain successful working relationships with members of our seasonal staff & Front Office.

  • Ability to act according to the organizational values at all times.

  • Ability to sit or stand for an entire shift.

  • Ability to work irregular hours and hours, including holidays and weekends.

  • Ability to move throughout all areas and levels of the Ballpark.

  • Ability to work in a diverse environment.

  • Ability to learn and implement our Customer Service initiatives to your daily duties.

Requisition Number: 17-0010

Post Date: 6/19/2017

Title: Retail Sales Associate

Salary: 8.50

Status: Seasonal

City: Cleveland

State: OH