ResCare dba Creative Living Services Quality Assurance Manager - RWS in Cincinnati, Ohio
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Title:Quality Assurance Manager - RWS
Job Category:Quality & Compliance
Line of Business:Workforce Services
Join us in transforming peoples' lives and their communities!ResCare is a one-of-a-kind human services company offering services for people with intellectual and developmental disabilities, home care for seniors, as well as education, vocational training, and job placement for people of all ages and skill levels. Right now, we have an exciting opportunity for you to join our team as a Quality Assurance Manager - RWS.
Are you passionate about helping others? Don’t miss this opportunity to find career success and fulfillment while you help people reach their highest level of independence! Apply today! ResCare. Where Care Meets Career.
Quality Assurance Manager - RWS Responsibilities
Oversees the quality assurance activities of the programs supervises any quality assurance analysts. Monitors the development and implementation of the Quality Improvement System and assists with the development of future refinement of the program’s standard operating procedures. Identifies strategies to improve program monitoring activities, Conducts quality assurance reviews under the contracts; generates reports and implements corrective actions. Provides technical assistance as assigned to unfavorable external customer monitoring, external audits or internal reviews regarding project compliance.
Conduct Quality assurance and operational reviews; generate reports; identify desirable corrective and preventative actions.
Establish and maintain corrective action plans and follow up on corrective action plans to ensure timely close out of identified issues.
Execute administrative procedures
Develop program wide quality assurance plan including establishing committees.
Develop and refine standard operating procedures.
Administer and supervise ongoing client satisfaction surveys.
Monitor and report on incidents and emergency transfers.
Other duties as assigned
Master’s degree or higher in related field
Minimum 3 years experience in Quality Management
Project management experience
Knowledge of the principles, practices, methods and techniques of Quality management.
Excellent verbal and written communication skills.
Ability to design and deliver presentations and programs.
3 years experience conducting quality assurance and continuous improvement activities, including conducting audits and developing quality improvement action plans.
In addition to meeting your passion for making a difference in people's lives and career advancement, opportunities you may also be offered:
Competitive pay based on experience
Medical, Dental, Vision Benefits
Suite of voluntary insurance options
Paid Time Off
Company Discount Purchasing Program
Cell phone Service
Ford and Chrysler Automobiles
Employee Assistance Program
Legal Assistance Program
Don't miss this opportunity to find career success and fulfillment while you assist people to reach their highest level of independence.
ResCare does not discriminate against any person on the basis of gender, race, color, national origin, religion, disability, age, veteran status, or sexual orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities.
8250 WINTON RD STE 103 , CINCINNATI, OH 45231-5916 USA
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