The Christ Hospital Health Network ASST MGR-CARE MANAGEMENT TCHP in CINCINNATI, Ohio

There are many ways to define excellence. For us at The Christ Hospital, it’s all about our patients...And making healthcare what they want it to be. Accessible. Personal. Affordable.

Our commitment to exceptional outcomes, affordable care and the finest patient experiences is recognized yearly with numerous awards from leading healthcare organizations and publications. At the top of our list of honors are the 17 consecutive years that we’ve been named to U.S. News & World Report’s list of Best Hospitals and being named the Most Preferred Hospital by the Greater Cincinnati community for 21 consecutive years (National Research Corporation).

What does this mean for you?

GROWTH- opportunities to learn, develop, and impact.

VALUE - a robust employee package that provides you the ability to maintain a healthy work-life balance, competitive compensation, flexible and meaningful benefits, development opportunities so you can be your best self, and a culture of compassion.

PRIDE- from all that we have accomplished in our past, and all that we’re positioned for in the future.

CHALLENGE- we are in one of the most competitive markets in the nation, yet continue to rise to the top through our incredible employees and transformational results. We seek individuals motivated by what it takes to be a part of a winning team.

Named #24 on Forbes 500 America’s Best Employers for 2017, we are transforming care…inspired by you.

Title: Assistant Manager – Care Management

Shift: Full Time, Days

This position will be located in the Central Business Office at The Christ Hospital Health Network (TCHHN) 237 William Howard Taft, Cincinnati, OH 45219.

Job Overview: The primary duties of this position involve oversight of the Care Manager and Care Coordinator roles related to continuity of care across the healthcare continuum. The lead will act as a resource for both the Care Mangers and Care Coordinators in their day to day tasks. The lead will assist with training and will monitor the progress and quality of the work effort. This team member will work closely with physicians, the director and office managers in the oversight of care coordination in the TCHP Primary Care practices. The lead will be involved with the project development, standardization, implementation and ongoing enhancements. The lead will assist in staffing when the need arises and will be versed in the required tasks of Care Management and Care Coordination. Required tasks of Care Management: The Care Manager is responsible for managing high risk patients with multiple comorbidities or at high risk for hospital admission or readmission. This will include developing and monitoring health promotion, disease management, and care coordination and utilization management. The Care manager will develop care plans in conjunction with the care team to implement interventions that assist moving the patient toward optimal health. The Care manager will facilitate care transitions after a hospital admission to ensure the patient has a seamless experience and well coordinated care.

The Assistant Manager – Care Managementmay perform the following duties: Care Management - Work with all clinical teams as a resource on care management

  • Provide support and act as a resource to Care Managers and Care Coordinators

  • Assist with schedules/payroll

  • Assist with onboarding and staff development

  • Identify barriers to efficient work flows and work collaboratively to develop action plans for improvement

  • Assist with Identification of targeted patient populations that would benefit from care management.

  • Assist with Pre-visit planning workflow to ensure care completion prior to visit whenever possible

  • Use of efficient, accurate point of care reminders for evidence based care

  • Coordinates patient care services for selected patients across the continuum of care through collaboration with the patient and family and health care providers in achieving optimal patient outcomes

  • Communicate with patients after hospitalizations to schedule appointments, assist with medication education, review after visit summary and provide the patient with a point of contact.

  • Collaborate with the Care Team and follow up appropriately to ensure smooth transition of care for patients treated in a facility (inpatient or emergency department), by a specialty physicians, or by another health care provider

  • Involve patients in activities to improve their health (patient engagement);

  • Educates patients about self-management tasks they can undertake to gain greater control of their health status.

  • Conducts health teaching and health counseling to patients and/or their families.

  • Identify barriers preventing patients from achieving optimal health, problem solve and plan with the Care Team and outside resources to overcome.

Clinical quality and performance

  • Assist leadership in evaluating outcomes and participate in process improvement projects.

  • Works closely with providers as well as clinical staff to assure clinical quality is an ongoing priority in all phases of patient care.

  • Participates in clinical quality activities and facilitate implementation of clinical best practices.

  • Network/collaborate with professional colleagues and outside community agencies to develop best practices.

  • Coordinate with physician leadership to develop strategies for the high risk patient population to coordinate patient care from office to hospital to home.

  • Monitors utilization of resources and collaborates with the patient and care team to promote efficient and appropriate use.

  • Provides leadership in the development of office workflows, collaborating with physicians on the development of care standards with preventative services and chronic disease management.

  • Leads health care team by influence and role modeling integrated effective nursing practices, excellent customer service, innovation and providing outstanding support for the physician practice.

  • Ensure safe practices and report any concerns

Provide the highest level of customer service to achieve the goal of “putting patient’s first”.

  • Promote excellence in healthcare delivery to the patient and/or patient family. Identify and facilitate implementation of clinical best practices.

  • Engages staff, co-workers and patients in a positive, respectful manner

  • Shows respect and sensitivity for differences among co-workers and patients

  • Facilitate seamless patient experience by coordinating care with the care team, patient and family.

  • Assist Care Mangers and Care Coordinators with customer service issues

  • Assist staff in coaching techniques

Information Technology:

  • Assist with development of Care Management tools/templates

  • Provide feedback to leadership on the quality and effectiveness of tools

  • Monitor for complete and accurate documentation in the medical record

  • Effectively use all electronic tools to deliver evidenced based care

  • Design effective workflows using population management software, the electronic medical record and registries

  • Collect and monitor data related to outcomes.

  • Participate in performance improvement projects to leverage the electronic medical record

Education: BSN

License & Certification: Must be a current Registered Nurse, licensed in the state of Ohio.

Experience: Minimum of 5 years experience. Case Management or Care Management experience preferred.

Required Skills & Knowledge:

  • Autonomous

  • Excellent problem solving and critical thinking skills

  • Ability to prioritize work and manage multiple demands

  • Knowledge of basic computer functions

  • Ability to communicate effectively with others, both written and verbally

  • Ability to work both with and for the team

  • Ability to show respect and sensitivity, for cultural differences, to both employees and patients

  • Knowledge and support of organization’s goals and values