MedData Director, IT Client Management Team in Brecksville, Ohio

MedData, a MEDNAX (NYSE: MD) company, is a technology-enabled services organization that improves financial outcomes for hospitals by enhancing the patient experience and expanding their access to healthcare. The MedData managed services program includes a range of patient access and communications, revenue cycle management, and consulting and analytics solutions for healthcare systems, including billing, coding, patient balances, eligibility and enrollment, third party liability, and mobile apps.

At MedData, we take great pride in our company, in each other, and in our 30+ year history of accomplishments and success. This pride is reflected in our everyday approach to working together. Each team member understands the importance of being part of a company that values their individual contributions and strives to help them achieve their personal goals as they work together to achieve the broader corporate goals. We believe that every team member contributes directly to MedData’s growth and success, and we are constantly searching for new talented, passionate and enthusiastic people who will take pride in being an integral part of our culture.

JOB SUMMARY

The IT CMT (Client Management Team) supports enterprise initiatives, partnering with business owns to create strategic roadmaps. The IT CMT partners with their clients to oversee the growth of their portfolio(s) and includes developing project proposals to determine costs, timeline, funding, staffing requirements and goals

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Provide strategic planning with business owners.

  • Develops and maintains roadmaps and manages roadmap alignment with strategy and IT enterprise architecture.

  • Portfolio Management

  • Manages business relationship for the portfolio; translates complex business problems into technology solutions, participates in steering committee meetings and portfolio reviews

  • Serves as the escalation contact to resolve resting defects prioritization and deferrals

  • Supports and documents IT requests

  • Estimation, Prioritization and Budget Management

  • Facilitates prioritization discussion with business and IT leads for all work requests and engages business and IT leads to review CAPEX and OPEX portfolio regularly

  • Ensures funding is allocated for all approved work requests and available during execution life cycle

  • Client Satisfaction Management

  • Builds and maintains client relationship with all business management partners

  • Manages and translates “IT jargon” to business teams for ease

  • Manages client expectations end to end

  • Promotes IT value proposition to business partners and utilizes TCO (total cost of ownership) model to rationalize cost structure

  • All other job related duties as it relates to the job function or as delegated by the PMO.

QUALIFICATIONS AND REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Requirements:

  • Minimum of 12 or more years’ experience of:

  • Client Management or Account Management experience

  • Project Management experience

  • Technical background and experience

  • Must be a self-starter and work independently as well as part of a team.

  • Ability to handle multiple portfolios and clients.

  • Strong workflow analysis, process integration and problem-solving skills.

  • Exceptional organizational, written, verbal and presentation skills.

  • Proficiency with Access, Word, Excel, PowerPoint, MS Project, Visio and other productivity tools.

  • Experience working with process improvement.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to stand and walk and must occasionally lift and/or move up to 50 pounds.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

The job description does not constitute an employment agreement between the employer and Employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

MedData is an Equal Opportunity Employer

ID: 2017-1935

External Company Name: Cardon Outreach

External Company URL: www.cardonoutreach.com

About The Company (Text Only): MedData, a MEDNAX (NYSE: MD) company, is a technology-enabled services organization that improves financial outcomes for hospitals by enhancing the patient experience and expanding their access to healthcare. The MedData managed services program includes a range of patient access and communications, revenue cycle management, and consulting and analytics solutions for healthcare systems, including billing, coding, patient balances, eligibility and enrollment, third party liability, and mobile apps.

At MedData, we take great pride in our company, in each other, and in our 30+ year history of accomplishments and success. This pride is reflected in our everyday approach to working together. Each team member understands the importance of being part of a company that values their individual contributions and strives to help them achieve their personal goals as they work together to achieve the broader corporate goals. We believe that every team member contributes directly to MedData’s growth and success, and we are constantly searching for new talented, passionate and enthusiastic people who will take pride in being an integral part of our culture.