Nuance Dragon Training Team Lead in Beavercreek, Ohio
At Nuance, we empower people with the ability to seamlessly interact with their connected devices and the digital world around them. We are creating a world where technology thinks and acts the way people do by designing the most human, natural, and intuitive ways of interacting with technology.
Our nimble technology uses analytics and advanced algorithms to transform the inanimate into animate and reduce complicated processes into simple ones.
Join our Healthcare team...caring for clinicians the way they care for patients. Beyond words. We create technology that lets clinicians capture and document care quickly and easily so they can focus their attention on their patients.
Join our Mobile team…intelligent systems now ready for the road. We are passionate about developing intelligent interfaces that enable people to talk to their cars, phones, devices, and other smart “things”.
Join our Enterprise team…great customer service starts here. We design virtual assistants for intelligent and effortless customer service helping customers find the information they need using whatever channel they prefer.
Join our Imaging team…greater document flexibility for more personal productivity. We are passionate about designing and building secure technology that empowers companies to gain control of their document management processes and ensure their proprietary and customer information is protected.
This position is part of a dynamic group of experienced trainers who train Epic, Dragon Medical and other software. This role works with clinical staff to help them acquire skills that support organizational needs. Trainers must be knowledgeable in their field and possess a solid technical aptitude. This position requires excellent communication skills and the ability to explain complex subjects in a clear and interesting way.
The Training Lead works with customers and their clinical staff to help them acquire skills that support organizational needs. This could include designing and implementing the customer’s clinical documentation strategy, training on the NMC console, and help desk training. This person will also be able to work with clients to evaluate the effectiveness of their documentation strategy and offer improvements as needed. Internally the Training Lead will assist training management with onboarding and staff development.
This may include some classroom based training of 4-8 students (providers, nurses, or other ancillary clinical staff), and may also involve 1:1 training and optimization. The Training Lead may work with internal and client trainers to deliver Train the Trainer (TTT) and virtual training.
Facilitate training for end users through a variety of mediums, which may include classroom settings, one-on-one, and online methods
Support, mentor and evaluate client trainers and new employees
Develop and update training materials as needed
Plan and implement training in-services for the internal training team
Serve as a subject matter expert on internal and external project teams
Assess training effectiveness to ensure incorporation of taught skills and techniques
Present training in an engaging, professional manner that meets the needs of learners
Keep and report data on completed courses, training summaries, absences, issues, etc.
Work with the client to assist in identifying, documenting, and resolving training and/or system issues
Understand the advanced settings and customization options of the product
Troubleshoot many issues on the spot and escalate appropriately
Diagnose less common issues and make recommendations to the client on how to solve those issues
Track time accurately to ensure prompt invoicing
Ensure operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques
Give full attention to what other people are saying, taking time to understand the points being made, and asking questions as appropriate
Maintain composure and adapt in a dynamic, fast-paced, customer-focused work environment characterized by rapid change, minimal lead times, and multiple competing priorities
Exercise professional behavior at all times; be reliable, trustworthy, courteous and committed
Maintain quality service by establishing and enforcing organization standards
Evaluate training by evaluating effectiveness of training to specific job applications
Maintain technical knowledge by attending educational workshops; reviewing publications
Contribute to team effort by accomplishing related results as needed
Skills, Knowledge, Experience & Education
Bachelor's degree or equivalent experience (8+ years work experience)
Excellent writing and analytical skills (required)
5 years work experience using, training, or supporting Epic EHR (required)
Proficiency with Microsoft Office products (required)
Proficiency with on line meeting tools (GoToMeeting, WebEx, etc.)
A demonstrated track record of consistently meeting and/or exceeding performance expectations
NMC Admin Experience
5 years experience as a trainer
Clinical experience is a plus
Formal education in adult learning methods preferred
Skilled in quickly establishing collaborative working relationships with stakeholders, and excellent interpersonal skills, with a focus on coaching and motivational skills, enthusiasm and a positive attitude
Remains informed about industry trends, learning research, and emerging technologies
A demonstrated track record of providing excellent customer service, and acting with a “serving others” mindset
Work Environment & Expectations
This can vary by customer training site, but at a minimum, the employee should anticipate the following:
Travel up to 75% (predominantly air travel)
May include a basic office setting and can be either onsite at any Nuance office location or remote work from home (provided the home environment has a suitable designated area)
Capable of standing for long periods of time
Able to lift and transport 50 pounds
Must be able to meet medical and other client compliance requirements
Valid driver's license and the ability to rent a car
Able to obtain a passport
Additional work hours including weekends as required
Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.
Nuance Communication Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. The EEO is the Law poster and its supplement is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5000 – Human Resources Department and let us know the nature of your request and your contact information.
External Company URL: www.nuance.com